JAMMA GROUP LTD TERMS AND CONDITIONS

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

Please read the following important terms and conditions before you book anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:​

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you've used.

The Consumer Rights Act 2015 says:

• you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;
• if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;
• if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

Contract Key Information:​​

This contract sets out:

• Your legal rights and responsibilities;
• Our legal rights and responsibilities; and
• Certain key information required by law.

In this contract:

• ‘we’, ‘us’ or ‘our’ means Jamma Group Ltd, a company registered in England and Wales; and
• ‘you’ or ‘your’ means the person using our site to buy services from us.

Contact Information​​​

If you have any questions about this contract or any orders you have placed, please contact us by:

• Sending an email to [email protected].

• Using the Get in Touch page on our website

Do you need extra help?

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.

Who are we?

• We are Jamma Group Ltd, a company registered in England and Wales under company number:08664982.

• Our registered office is at: 49 Church St, St Theale, Reading RG7 5BX.

• Our VAT number is: 361083810.

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

Contents

• 1. Introduction

• 2. Booker Terms

  • 2.1 Definitions

  • 2.2 Charging Framework

  • 2.3 Membership Option

  • 2.4 Gig Fee

  • 2.5 Finding Artists and Booking Process

  • 2.6 Changing to Bookings

  • 2.7 Cancellations

  • 2.8 Cancellation Fee Structure

  • 2.9 Responsibilities

  • 2.10 No Show Policy

  • 2.11 Use of Deputy Musicians (DEP)

• 3. Artist Terms

  • 3.1 Definitions

  • 3.2 Charging Framework

  • 3.3 Finding Gigs, Collaborations and Booking Process

    • 3.3.2 Searching for Gigs

    • 3.3.3 Booking Gigs

    • 3.3.4 Searching for Collaboration

    • 3.3.5 Booking Collaborations

  • 3.4 Finding Gigs, Collaborations and Booking Process

    • 3.4.1 Platform Use for Collaborations

    • 3.4.2 Booking and Enquiry Process

    • 3.4.3 Intellectual Property (IP) Rights

    • 3.4.4 File Delivery and Upload Limits

    • 3.4.5 File Satety

    • 3.4.6 Payment Activation

    • 3.4.7 Payment Process

    • 3.4.8 Completion and Review

    • 3.4.9 Revisions

    • 3.4.10 Confirmation of Completion and Payment

    • 3.4.11 Refunds and Cancellations

  • 3.5 Changing to bookings

  • 3.6 Responsibilities

  • 3.7 No Show Policy

  • 3.8 Use of Deputy Musicians (DEP)

  • 3.9 Cancellations

    • 3.9.1 Sourcing a Replacement Act

    • 3.9.2 Consequences of Unreasonable Cancellation

  • 3.10 Membership

    • 3.10.1 Membership Options

    • 3.10.2 Membership Types & Payment Options

    • 3.10.3 Renewwal of Membership

    • 3.10.4 Cancelling Your Membership

  • 3.11 Cancellation Fee Structure

• 4. Partner Terms

  • 4.1 Partner Definitions

  • 4.2 Charging Framework

  • 4.3 Services and Booking Process

    • 4.3.1 Services

    • 4.3.2 Booking Artists for Gigs

  • 4.4 Partner Cancellations

  • 4.5 Partner Responsibilities

    • 4.5.1 Booking Artists for Gigs

    • 4.5.2 Selling services to Aritsts

• 5. General Terms

  • 5.1 Jammas Responsibility

  • 5.2 Jammas Role

  • 5.3 Jammas Platform Rules

    • 5.3.1 You must follow these Platform rules

    • 5.3.2 Inappropriate Behaviour & Language

    • 5.3.3 Phishing and Spam

    • 5.3.4 Privacy & Identity

    • 5.3.5 Authentic Jamma Profile

    • 5.3.6 Intellectual Property Claims

    • 5.3.7 Fraud / Unlawful Use

    • 5.3.8 Abuse and Spam/a>

    • 5.3.9 Indemnification

    • 5.3.10 Circumvention

    • 5.3.11 Violations on our Platform

    • 5.3.12 Circumstances Beyond Our Control

    • 5.3.13 Timely responses to Enquiries

    • 5.3.14 Content

    • 5.3.15 Complaints

    • 5.3.16 Obligations to Notify

    • 5.3.17 Sourcing a replacement act

    • 5.3.18 Communication outside the platform

    • 5.3.19 Reviews

    • 5.3.20 Payment and Booking Fees

    • 5.3.21 Faulty Services

    • 5.3.22 End of Contract

    • 5.3.23 Personal Information and Registration

    • 5.3.24 Your Privacy and Personal Information

    • 5.3.25 Modification of Terms

    • 5.3.26 Limitation of Liability

    • 5.3.27 Third Party Rights

    • 5.3.28 Authentic Jamma Profile

    • 5.3.29 Disputes

    • 5.3.30 Governing Law and Jurisdiction

1. Introduction

• 1.1. This contract is only available in English. No other languages will apply to this contract.
• 1.2. These terms of service are a binding legal agreement between you and Jamma that govern the use of our website, applications, and other offerings from us (collectively known as the “Platform”). We (“Jamma”) act as a connection between the client (“Booker”), the artist (“Artist”), and services provider (“Partner”). We, as a platform, are not a party to the booking contract between you as a Booker and you as an Artist or you as a Partner. We are therefore not liable and do not accept responsibility for any non-fulfilment of contract or breach.
• 1.3.​ Jamma and the Platform offer an online marketplace service that enables:
  • 1.3.1.​Artists: Find and apply for gigs that match style and availability. Artists can also collaborate directly with each other
  • 1.3.2.​Bookers: Browse a wide range of talent and book artists for gigs quickly.
  • 1.3.3.​Partners: Offer services and access a pool of talent for various projects or book artists for live gigs.
• 1.4.​ Artists on our Platform may offer their services, whether for booking for a gig or performance, collaborations, or professional services such as production, backing vocals, instrumentals, or other artistic endeavours (collectively referred to as “Services”).
• 1.5.​ You must register an account with us to access and use the features of our Platform and must keep all your account information accurate and up to date. As the provider of the Platform, we do not own, control, or manage any of the services provided by Artists or Partners. We are not a party to contracts concluded directly between Bookers, Artists or Partners. Additionally, we are not acting as an agent for any artist, except as specified in our Payment Terms.
• 1.6.​ For further details on our role, see Clause 16.
• 1.7.​ When registering on our website, you also agree to be legally bound by:
  • 1.7.1.​Our Website Terms and Conditions and any documents referred to in them.
  • 1.7.1.1.​Our Privacy Policy and Cookie Policy.
  • 1.7.1.2.​Any additional terms which may add to or replace some of this contract.
  • 1.7.1.3.​We may introduce changes for legal, security, or regulatory reasons.
  • 1.7.1.4.​We will notify you of such changes by providing one month’s notice.
• 1.8.​ All the above documents form part of this contract as though set out in full here.

2. Booker Terms

• 2.1.​ Definitions
  • 2.1.1.​ Jamma: Jamma Group Ltd, a company registered in England and Wales.
  • 2.1.2.​ Artist: A musical performer, band, or individual registered on the Jamma Group platform offering creative work or services.
  • 2.1.3. ​Booker: An individual or entity authorised to book Artists for gigs, performances or events
  • 2.1.4. ​Platform: The online service provided by Jamma for connecting Bookers with Artists
  • 2.1.5. ​Booking Process: The method by which you secure gigs through the Platform, including live chat and payment processing.
  • 2.1.6. ​Content: Any text, photos, audio, video, or other media uploaded by Bookers to their profiles or used within the platform for gig bookings
  • 2.1.7. ​Event Start Time: The agreed starting time for a gig
  • 2.1.8. ​Gig Fee: The fee payable by the Booker to the Artist for their gig performance, as agreed upon in the Booking Process.
  • 2.1.9. ​Total Gig Fee: The Gig Fee and any additional agreed-upon fees or extras, payable by the Booker during the Booking Process.
  • 2.1.10.​ Booking Fee: A 10% fee charged by Jamma, applied to each successful booking.
• 2.2.​ Charging Framework
  • 2.2.1. ​You must register on our platform to book an Artist.
  • 2.2.2. ​Creating an account, browsing, and searching for Artists on the platform is free.
  • 2.2.3.​ To book an Artist, follow the booking process outlined in clause 6.
  • 2.2.4. ​A 10% booking fee will be added to the gig fee, and charged to you at the time of booking, once the total gig fee is agreed upon.
  • 2.2.5.​ You can pay the fee using our secure Stripe integration platform (details in the clause below).
  • 2.2.6. ​Both the booking fee and gig fee are collected upfront. These fees will be securely held by Stripe until the gig is completed. After the gig, the booking fee will be released to the Artist within 48 hours, provided no dispute has been raised.
  • 2.2.7. ​You can cancel your booking through the live chat system or the Booking process.
  • 2.2.8. ​For cancellation details, refer to our Cancellation Policy in clause 9.
• 2.3.​ Membership Option
  • 2.3.1. ​Jamma Booker Plan is designed to make booking artists simple, efficient, and transparent.
    • 2.3.1.1.​Cost and Fee Structure:
      • 2.3.1.1.1.​ No monthly commitment.
      • 2.3.1.1.2.​ 10% booking fee charged on top of the gig fee, payable at the time of booking.
    • 2.3.1.2.​Multiple Booker Profiles:
      • 2.3.1.2.1.​ Create and manage multiple profiles for different events, venues, or regions, making it easy to organize bookings for various owners or locations.
    • 2.3.1.3.​Automatic Artist Matching:
      • 2.3.1.3.1.​ Easily find the right talent with automated matching based on your specified preferences.
    • 2.3.1.4.​Save Searches and Automatic Notifications:
      • 2.3.1.4.1.​ Save searches based on specific requirements and receive automatic notifications when new matches meet your criteria, enabling quicker and easier bookings.
    • 2.3.1.5.​Direct Communication:
      • 2.3.1.5.1.​ Communicate directly with artists to negotiate terms and finalize booking details seamlessly.
    • 2.3.1.6.​Gig Posting:
      • 2.3.1.6.1.​ Post your gigs on the platform to expand your search and attract a diverse pool of artists.
    • 2.3.1.7.​Diverse Talent Pool:
      • 2.3.1.7.1.​ Access a broad selection of artists from various genres and styles to suit any event.
    • 2.3.1.8.​Secure Payments:
      • 2.3.1.8.1.​ Handle payments securely through Stripe integration via the platform, eliminating the need for cash transactions.
    • 2.3.1.9.​Booking Confirmation and Conversation History:
      • 2.3.1.9.1.​ Get full booking confirmations and maintain a record of all communications for reference and accountability.
    • 2.3.1.10.​ Hassle-Free Booking:
      • 2.3.1.10.1.​ Streamlined booking process designed to save you time and effort from start to finish.
    • 2.3.1.11.​ Transparent Pricing:
      • 2.3.1.11.1.​ Clear, upfront pricing with no hidden fees, so you know exactly what to expect.
    • 2.3.1.12.​ Automatic Payment Invoices and Receipts:
      • 2.3.1.12.1.​ Receive automatic invoices and receipts for all transactions, ensuring clear records and simplifying your accounting process.
• 2.4.​ Gig Fee
  • 2.4.1.​A Gig Fee will be set by the Artist as part of the booking process. The Platform does not influence or control the Gig Fee. The Artist determines the Gig Fee based on your request and requirements.
  • 2.4.2.​The Gig Fee is the payment due from the Booker to the Artist for the agreed terms of the gig. All terms must be discussed and agreed upon using the Platform’s live chat system
  • 2.4.3.​All negotiations and agreements related to the Gig Fee and additional terms must be conducted exclusively through the live chat feature on the Platform.
  • 2.4.4.​The agreed-upon Gig Fee will be displayed within the live chat system for your review and acceptance. Payment will be charged at the point of booking confirmation.
  • 2.4.5.​Additional charges, such as travel expenses, subsistence, extended hours, or extra services, may be added to the Gig Fee by the Artist during discussions. These additions will be clearly outlined and agreed upon within the live chat system.
  • 2.4.6.​Secure payment of the Gig Fee must be made via the Platform’s Stripe payment provider.
  • 2.4.7.​Funds are held securely and released to the Artist within 48 hours of the gig’s completion, provided no dispute is raised. Payments typically take 3-5 working days to arrive after release. In the event of a dispute, funds will be held in escrow until resolution, for a maximum of 14 days.
  • 2.4.8.​The Platform offers an “Approve & Pay Now” option, allowing you to release funds to the Artist before the gig occurs. This action is non-refundable and at your own risk.
  • 2.4.9.​For details regarding refunds and cancellations, please refer to our Cancellation Policy.
  • 2.4.10.​ A 10% Booking Fee is added to the Gig Fee for each booking. This fee is non-refundable unless specified under the criteria outlined in the Cancellation Policy.
  • 2.4.11.​ The Total Gig Fee includes the Gig Fee, 10% Booking Fee, and any additional agreed-upon charges (e.g., travel expenses). All items must be clearly outlined and agreed upon within the booking or enquiry process.
  • 2.4.12.​ The Gig Fee and associated charges apply to all bookings made through the Platform.
• 2.5.​ Finding Artists and Booking Process
  • 2.5.1.​Once registered on our platform, a User Account ("User Account") will be created, allowing you to search for Artists to book for your gig. A Booker Profile (“Booker Profile”) can be created to manage different locations, events, or other preferences.
  • 2.5.2.​You can search for Artists in several ways:
    • 2.5.2.1.​Match Preferences: Set your preferences during onboarding to receive tailored Artist recommendations.
    • 2.5.2.2.​ Browse Artists: Search directly for Artists and enquire with them about gigs.
    • 2.5.2.3.​Saved Searches: Create and save multiple searches to receive notifications when a suitable Artist match appears. Platform notifications will be sent to you regarding saved searches, and these can be stopped by removing the saved search.
    • 2.5.2.4.​Post a Gig: You can post a gig for Artists to approach you, expanding your reach and attracting a wider audience of potential talent. If you post a gig, you can expect to receive notifications via email.
    • 2.5.2.5.​ Multiple Profiles: You can create multiple profiles to manage different locations, events, or other preferences.
  • 2.5.3.​When you find an Artist, you’d like to book, follow the enquiry process:
    • 2.5.3.1.​ Contact the Artist directly through our live messaging system for any further questions related to the booking.
    • 2.5.3.2.​ Once you’ve agreed on the Artist's services and payment terms, you’ll be directed to our payment page. At this point, you’ll need to confirm that you agree to our Cancellation Policy and Payment Policy.
    • 2.5.3.3.​No deposit taken.
    • 2.5.3.4.​Payment will be taken upfront in full and held securely until the completion of the gig.
    • 2.5.3.5.​All funds will be released within 48 hours after the gig is completed, unless a dispute is raised. In case of a dispute, the funds will be held in escrow until resolved, for a maximum of 14 days.
    • 2.5.3.6.​The platform allows you to “Approve & Pay Now” releasing funds prior to the gig. This is at your own risk and is non-refundable.
  • 2.5.4.​We may inform you that your booking is not accepted for reasons such as:
    • 2.5.4.1.​ The Artist has notified us they cannot perform the services.
    • 2.5.4.2.​ We cannot authorise your payment.
    • 2.5.4.3.​ There has been an error in the pricing or description of the Artist's services.
  • 2.5.5.​ Your booking will only be confirmed once you have paid and received booking confirmation.
  • 2.5.6.​A Confirmation Email will be sent to you, indicating the booking is confirmed. At this point:
    • 2.5.6.1.​A legally binding contract is in place between you and the Artist.
    • 2.5.6.2.​If you are under 18, you are not eligible to purchase or provide services on the site.
  • 2.5.7.​You must respond to Artist enquiries promptly to secure your desired booking. Delayed responses may result in the Artist becoming unavailable or the booking request expiring.
• 2.6.​ Changes to Bookings
  • 2.6.1.​Any changes to a booking should be made through the Platform’s live chat system. Changes must be mutually agreed upon between you and the Artist.
  • 2.6.2.​If you need to make changes, you can use the live chat function to request them. Either party will then update and amend the booking if they agree to your requests. You will be notified via email through the platform if changes have been agreed.
  • 2.6.3.​ If an agreement cannot be reached regarding the requested change, the original booking terms will remain in place unless specifically terminated by either party in writing via the Platform. Any cancellations should be notified to Jamma directly.
  • 2.6.4.​All changes must be agreed upon before the booking is confirmed. Any additional changes that may affect the outcome of the gig will be subject to cancellation and rebooking. These terms will be agreed between all parties through the booking live chat system.
• 2.7.​ Cancellations
  • 2.7.1.​Cancellations must be processed through your account in the upcoming bookings section.
  • 2.7.2.​Both you and the artist must agree to the cancellation in writing via the platform’s live chat system.
  • 2.7.3.​Full payment will be held until the gig is completed by the Artist; funds will not be released if the gig is cancelled by the Booker
  • 2.7.4.​Cancellations based solely on the quality of service are not allowed, provided the service and performance align with the Artist's profile and the original agreement.
  • 2.7.5.​To avoid cancellation fees, the cancellation request must be submitted by you before the deadline, as outlined in our policy.
  • 2.7.6.​Cancellations can be made by “Cancel Now” option in the enquiry/booking up until midnight on the gig day (subject to fees). For example, if your gig is on 14th August at 8 PM, you must cancel before midnight on 14th August.
  • 2.7.7.​For last-minute cancellations, you can use the “Raise Dispute” option in the live chat system, which becomes available at midnight on the gig day.
  • 2.7.8.​Last-Minute Rescheduling: If rescheduling occurs within 24 hours of the scheduled gig and the Artist is available, no cancellation fee will apply. If the Artist cannot reschedule, the gig will be treated as cancelled, and a new booking process will be required. Additional costs may apply if rescheduling incurs extra fees (e.g., travel costs). Any changes must be agreed upon by you and the Artist through the live chat system.
  • 2.7.9.​ If cancellation occurs on the day of the event and a Deputy Musician is proposed, you must promptly reject the Deputy through the live chat or booking enquiry system if they are not acceptable.
  • 2.7.10.​Failure to reject a Deputy Musician within the allowed time will result in the Total Gig Fee being paid to the original Artist.
  • 2.7.11.​If an artist contacts you outside the Platform, we will not be held responsible and we do not accept liability in relation to any issues discussed and agreed outside the Platform.
• 2.8.​ Cancellation Fee Structure
  • 2.8.1.​If you cancel with 12 months' notice or more before the event start time, you will receive a full refund.
  • 2.8.2.​If you cancel within 72 hours of making your booking, you will receive a full refund.
  • 2.8.3.​Short Term Cancellation: If you cancel within 72 hours of the Start Time, you will only receive a 20% refund of the gig fee.
  • 2.8.4.​If you cancel 60 days or more before the Start Time, you will receive an 80% refund of the gig fee.
  • 2.8.5.​If you cancel between 31 and 60 days before the Event Start Time, you will receive a 70% refund of the gig fee.
  • 2.8.6.​If you cancel within 30 days of the Start Time, you will receive a 60% refund of the gig fee.
  • 2.8.7.​If you cancel within 14 days of the Start Time, you will receive a 40% refund of the gig fee.
  • 2.8.8.​Jamma will retain a 10% Booking Fee regardless of cancellation, and no refund will be given to you for this fee.
  • 2.8.9.​Artists' travel expenses are non-refundable, unless you are eligible for a full refund as per the criteria above.

  Notice Period (of event start time)
  Contract Duration (How long before the event start time)	12 months +	60 Days +	30 Days +	> 30 days	> 14 days	> 72 hours
  12 months +	100% refund	100% refund	100% refund	100% refund	100% refund	100% refund
  60 Days +	NA	80%	70% refund	60% refund	40% refund	100% refund
  30 Days +	NA	NA	70% refund	60% refund	40% refund	100% refund
  < 30 Days	NA	NA	NA	60% refund	40% refund	100% refund
  < 14 Days	NA	NA	NA	NA	40% refund	100% refund
  < 72 hours	NA	NA	NA	NA	NA	20% Refund

• 2.9.​ Responsibilities
  • 2.9.1.​You must ensure that the performance area is safe and secure. Additionally, ensure your venue has the necessary licenses to allow the Artist to perform at the event.
  • 2.9.2.​If there are sound limits for the performance, you must inform the Artist at least 72 hours before the event.
  • 2.9.3.​If there are venue restrictions that affect the performance and were not communicated to the Artist beforehand, you will be held responsible for any performance issues. You will still be liable for the entire agreed gig fee.
  • 2.9.4.​You must inform the Artist about any parking restrictions and ensure they have access to free parking for all vehicles needed for the event. You will be responsible for any additional parking fees
  • 2.9.5.​You must provide the Artist with free, adequate refreshments (e.g., mineral water, soft drinks) and a hot meal or buffet if the event lasts 3 hours or more.
  • 2.9.6.​If the agreed conditions are not provided to the Artist, they are entitled to their full booking fee, provided they can show evidence of the unacceptable conditions.
  • 2.9.7.​You are responsible for outlining all relevant performance conditions to the Artist before the booking. You must ensure the safety of the Artist, including protection from harassment, insults, or danger. We are not responsible for the safety of the Artist.
  • 2.9.8.​Unless otherwise stated, the Artist's equipment and instruments are not available for use by anyone else.
  • 2.9.9.​All relevant performance conditions, such as performance space size, indoor/outdoor settings, backup plans for bad weather, and sound check timings, must be outlined before the booking is confirmed.
  • 2.9.10.​ Only paid and confirmed bookings will ensure that Artists are obliged to attend the gig. The Artist must have a valid booking confirmation number. If no payment is made prior to the Event Start Time, this may result in the Artist not showing up to the event.
• 2.10.​ No Show Policy
  • 2.10.1.​ A "No Show" occurs when an artist fails to inform you that they will not be performing or wish to cancel the event less than 72 hours before the scheduled start time.
  • 2.10.2.​If a "No Show" occurs, you will receive a full refund of the total gig fee. If an alternative artist can not be found that meets the same requirements and standards.
  • 2.10.3.​We are not liable for any losses resulting from a No-Show event.
  • 2.10.4.​We reserve the right to remove the artist from our platform and seek damages of up to 100% of the total gig fee from the artist for a no-show.
• 2.11.​Use of Deputy Musicians (DEP)
  • 2.11.1.​ Artists must perform with the line-up as advertised on the platform. If an Artist is unable to perform due to unforeseen circumstances, the artist may substitute a performer.
  • 2.11.2.​ Any changes to the agreed line-up must be communicated in writing through the booking and agreed upon by both you and the Artist.
  • 2.11.3.​Any alternate arrangements will be subject to the same contractual terms as the original agreement.
  • 2.11.4.​The Artist who is booked is responsible for sourcing a deputy musician, which can be done through the Platform.

3. Artist Terms

• 3.1.​ Definitions
  • 3.1.1.​Jamma: means Jamma Group Ltd, a company registered in England and Wales.
  • 3.1.2.​ Artist: means a musical performer, band, or individual registered on the Jamma platform offering creative work or services.
  • 3.1.3.​Artist Provider: The artist providing services for another artist in a collaboration
  • 3.1.4.​Artist Receiver: The artist receiving services from another artist in a collaboration
  • 3.1.5.​Booker: An individual or entity authorised to book Artists for gigs, performances or events
  • 3.1.6.​Platform: The online service provided by Jamma for connecting you with other Artists, Bookers and Partners for gigs and collaborations.
  • 3.1.7.​Booking Process: The method by which you secure gigs through the Platform, including live chat and payment processing.
  • 3.1.8.​Content: refers to any text, photos, audio, video, or other media uploaded by Bookers to their profiles or used within the platform for gig bookings
  • 3.1.9.​Event Start Time: The agreed starting time for a gig
  • 3.1.10.​ Gig Fee: The fee payable by the Booker to the you for your performance, as agreed upon in the Booking Process.
  • 3.1.11.​ Total Gig Fee: The Gig Fee and any additional agreed-upon fees or extras, payable by the Booker for your performance during the Booking Process.
  • 3.1.12.​ Booking Fee: A 10% fee charged by Jamma, applied to each successful booking.
  • 3.1.13.​ Collaboration: means a joint musical project or service exchange between Artists, including:
    • 3.1.13.1.​ Performance collaboration.
    • 3.1.13.2.​ Creative project collaboration.
    • 3.1.13.3.​ Service-based collaboration (e.g., sound design, photography, music production).
  • 3.1.14.​ Collaboration Fee: The fee for the Artist Provider, as outlined in the booking process, payable by the or Artist Recipient.
  • 3.1.15.​ Total Collaboration Fee: The total fee, including any additional costs, for the Artist's collaboration, as outlined in the booking process, payable by the Artist Recipient
• 3.2.​ Charging Framework
  • 3.2.1.​You need to register on our Platform to become an Artist.
  • 3.2.2.​Using Jamma is free of a monthly commitment with a 10% commission taken from the gig fee per booking.
  • 3.2.3.​Alternatively, you can opt for a premium membership at £9.99/month or £95.88 if paid annually upfront (equal to £7.99/month). The premium membership offers additional benefits, such as reduced commission fees and enhanced platform features.
  • 3.2.4.​ You are not required to make any payment until you begin booking or receiving bookings. At that point, you can choose to remain on the free plan with a 10% commission or upgrade to the premium plan for added benefits.
  • 3.2.5.​Payments for bookings made through the Platform will be processed via our Stripe integration. You must provide your bank account details to receive payments directly to your account.
  • 3.2.6.​Commission fees (10% for the free account, or 0% on your premium membership) will be deducted before payments are sent to your bank account.
  • 3.2.7.​The monthly subscription fee for the premium membership will be charged on a rolling basis, and you can cancel your subscription at any time via your account settings. If you cancel midway through the month, no refund will be issued for that month.
  • 3.2.8.​You will be notified in advance of when payments are due and when the next subscription payment will be taken.
  • 3.2.9.​ If we are unable to accept your subscription for any reason, we will notify you via email.
• 3.3.​ Finding Gigs, Collaborations and Booking Process
  • 3.3.1.​Once registered on our platform, you will have a basic User Account ("User Account"). You will then create an Artist Profile (“Artist Profile”), allowing you to be booked for gigs and collaborations. As an Artist, you can search for available gigs posted by bookers, partners, or other Artists.
  • 3.3.2.​Searching for Gigs
    • 3.3.2.1.​ Browse the "Find a Gig" section to explore gig opportunities.
    • 3.3.2.2.​Search for gigs based on your preferences, location, type of performance or most popular gig search tags.
    • 3.3.2.3.​Once you find a gig you are interested in, you can contact the booker or partner directly through the platform for more information and to enquire further.
  • 3.3.3.​Booking Gigs
    • 3.3.3.1.​Submit an enquiry via a gig post or directly via an artist’s profile.
    • 3.3.3.2.​If your enquiry is accepted, the booker, partner, or Artist may choose to book you for the gig
    • 3.3.3.3.​Artists must respond to booking enquiries and messages in a timely manner. Failure to respond within 48 hours may result in missed opportunities and could impact visibility on the Platform.
  • 3.3.4.​Searching for Collaborations
    • 3.3.4.1.​You can search for collaboration opportunities, including performance collaborations, creative collaborations, or service-based collaborations (e.g., sound design, photography, music production).
    • 3.3.4.2.​These collaborations can be found in the "Find a Gig/Browse Artists" section or by browsing other Artists' profiles offering services.
    • 3.3.4.3.​Contact other Artists directly to propose collaborations, where terms and payment details will be arranged between you.
  • 3.3.5.​Booking Collaborations
    • 3.3.5.1.​ Contact the Artist offering the collaboration via the platform to discuss the details and agree on terms.
    • 3.3.5.2.​Upon agreement, proceed with the booking and payment process as outlined in the platform’s booking guidelines.
• 3.4.​ Collaborations
  • 3.4.1.​Platform Use for Collaborations
    • 3.4.1.1.​The Platform enables Artists and Partners to find and book each other for collaboration projects, negotiate terms, and enter into agreements. These collaborations may include performances, creative services, or other project-based arrangements.
    • 3.4.1.2.​Agreements for collaboration projects should outline the terms, including the rights to use, reproduce, modify, adapt, publish, translate, distribute, perform, and exploit any materials provided during the collaboration.
  • 3.4.2.​Booking and Enquiry Process
    • 3.4.2.1.​Search and Booking: Artists can browse collaboration opportunities posted by other Artists or Partners in the "Find a Gig" section or by exploring profiles.
    • 3.4.2.2.​Partners can list their services for Artists to discover and book, or directly contact Artists for collaboration opportunities.
    • 3.4.2.3.​Enquiries: Initiate contact with potential collaborators via the platform’s enquiry process. Agree on the scope, timeline, and terms of the collaboration through the enquiries live chat system.
  • 3.4.3.​Intellectual Property (IP) Rights
    • 3.4.3.1.​All intellectual property issues related to a collaboration project must be agreed upon between the involved parties. The Platform assumes no liability for intellectual property disputes that may arise during or after the project.
  • 3.4.4.​File Delivery and Upload Limits
    • 3.4.4.1.​The party responsible for delivering files (e.g., completed work, designs, or drafts) must do so according to the agreed terms within the live chat system.
    • 3.4.4.2.​Files up to 3MB can be uploaded through the Platform. Larger files must be transferred securely using external tools. The Platform is not responsible for external file transfers.
  • 3.4.5.​File Safety
    • 3.4.5.1.​All parties must scan files for viruses and malware before use. The Platform is not liable for damages caused by infected files transferred through the Platform.​
  • 3.4.6.​Payment Activation
    • 3.4.6.1.​ A collaboration becomes active once the agreed-upon payment is made by the receiving party ("Artist Receiver").
    • 3.4.6.2.​Payments will be securely held through our Stripe system until the project is completed.
  • 3.4.7.​Payment Process
    • 3.4.7.1.​The Artist Receiver must pay the full amount at the time of confirmation.
    • 3.4.7.2.​Payment is securely held by Stripe until 48 hours after the agreed completion date, allowing time for review and approval of the delivered work.
    • 3.4.7.3.​Once released, money is transferred to the receiving party and would expect to receive payment around 3-5 working days after.
    • 3.4.7.4.​The Platform offers an “Approve & Pay Now” option, allowing you the Artist Receiver to release funds to the Artist Provider once happy with the services provided.
  • 3.4.8.​Completion and Review
    • 3.4.8.1.​The Artist Provider will submit the completed work for review through the Platform.
    • 3.4.8.2.​The Artist Receiver must review and either approve or request revisions based on the agreed terms
    • 3.4.8.3.​Once approved, the funds will be released to the Service Provider.
  • 3.4.9.​Revisions
    • 3.4.9.1.​If the Artist Receiver identifies areas that do not meet the agreed terms, they can request revisions before marking the project as complete.
    • 3.4.9.2.​ All revision requests must be made through the live chat system and within the agreed timeline.
  • 3.4.10.​ Confirmation of Completion and Payment
    • 3.4.10.1.​ By marking the collaboration project as complete, the Artist Receiver confirms that:
      • 3.4.10.1.1.​ The project has been completed to their satisfaction. All agreed services have been fully provided.
      • 3.4.10.1.2.​ No disputes remain regarding the work.
  • 3.4.11.​ Refunds and Cancellations
    • 3.4.11.1.​ If the Artist Provider is unable to fulfil the agreed terms, a full refund will be issued to the Artist Receiver.
    • 3.4.11.2.​ Cancellation terms for collaborations follow the Platform’s general cancellation policy. For full details, refer to our Cancellation Policy.
• 3.5.​ Changes to bookings
  • 3.5.1.​ Any changes to a booking should be made through the Platform’s live chat system.
  • 3.5.2.​ Changes must be mutually agreed upon between all parties.
  • 3.5.3.​ If you need to make changes, you can use the enquiry live chat function to request them.
  • 3.5.4.​ Either party will then update and amend the booking if they agree to your requests.
  • 3.5.5.​ You will be notified via email through the Platform if changes have been agreed.
  • 3.5.6.​ If an agreement cannot be reached regarding the requested change, the original booking terms will remain in place unless specifically terminated by either party in writing via the Platform. Any cancellations should be notified to Jamma directly.
  • 3.5.7.​ All changes must be agreed upon before the booking is confirmed. Any additional changes that may affect the outcome of the gig will be subject to cancellation andrebooking. These terms will be agreed between all parties through the booking live chat system
• 3.6.​ Responsibilities
  • 3.6.1.​Artists must perform to the highest standard, reflecting the way they have represented themselves through their promotional material and Profile page on the Platform.
  • 3.6.2.​Artists are responsible for providing the necessary equipment for the collaboration, whether it’s a performance, project, or service.
  • 3.6.3.​Artists are responsible for the safety of their own equipment, ensuring it is PAT tested annually and fit for purpose.
  • 3.6.4.​Artists must have public liability insurance of up to £1,000,000.
  • 3.6.5.​Artists are independent contractors. They are not employed by Jamma and are responsible for their own accounting and legal obligations.
  • 3.6.6.​Artists must not consume alcohol excessively before, during, or after any gig or collaboration.
  • 3.6.7.​The use of illegal drugs at any time, particularly during a gig or collaboration, is strictly prohibited. If Jamma becomes aware of illegal drug use during a gig or collaboration, the Artist will be banned from the Platform permanently.
  • 3.6.8.​Artists must adhere to reasonable requests during the gig or collaboration and conduct themselves professionally. They should dress appropriately for the event, unless otherwise agreed in writing.
  • 3.6.9.​Artists must avoid engaging in any behaviour that is deemed anti-social or could negatively impact Jamma, the Booker, the Partner, or other Artists' reputations.
  • 3.6.10.​ Artists are required to arrive ahead of the agreed time to prepare and set up for the gig or collaboration
  • 3.6.11.​ Artists must respond to booking enquiries and messages in a timely manner. Failure to respond within 48 hours may result in missed opportunities and could impact visibility on the Platform.
• 3.7.​ No Show Policy
  • 3.7.1.​ A "No Show" occurs when you fail to inform a booker or partner that they will not be performing or wish to cancel the event less than 72 hours before the scheduled start time.
  • 3.7.2.​ If a "No Show" occurs, the booking party will receive a full refund of the total gig fee.
  • 3.7.3.​ It is your responsibility to source an alternative artist or the same standard and communicate via the platform to the party booking.
  • 3.7.4.​ We are not liable for any losses resulting from a No-Show event.
  • 3.7.5.​ If this happens more than once you will be permanently banned.
  • 3.7.6.​ We reserve the right to remove you from our platform and seek damages of up to 100% of the total gig fee from you for a no-show.
• 3.8.​ Use of Deputy Musicians (DEP)
  • 3.8.1.​ You must perform with the line-up as advertised on the platform. If you are unable to perform due to unforeseen circumstances, you may substitute a performer.
  • 3.8.2.​ Any changes to the agreed line-up must be communicated in writing through the booking and agreed upon by all parties involved.
  • 3.8.3.​ Any alternate arrangements will be subject to the same contractual terms as the original agreement.
  • 3.8.4.​ You are responsible for sourcing a deputy musician, which can be done through the Platform
• 3.9.​ Cancellations
  • 3.9.1.​Sourcing a Replacement Act
    • 3.9.1.1.​In the event you need to cancel you must speak to the party booking immediately through the live chat system and inform them of your need to cancel.
    • 3.9.1.2.​In addition to clause 15.3.16.2 you will also be required to inform Jamma if you wish to cancel and provide a reason for your cancellation.
    • 3.9.1.3.​If the Artist cancels the gig, the Artist is responsible for attempting to source a suitable replacement Artist or act.
    • 3.9.1.4.​If a suitable replacement cannot be arranged, the Booker or Partner is entitled to a full refund of the gig fee.
    • 3.9.1.5.​All communications must be carried out through our live chat function. We reserve the right to ban you from the Platform if it comes to our attention that you are discussing outsourcing a Booking not within the Platform.
  • 3.9.2.​Consequences of Unreasonable Cancellation
  • 3.9.3.​If you fail to provide acceptable evidence for your cancellation, Jamma reserves the right to suspend or permanently ban you from the platform.
  • 3.9.4.​Acceptable reasons for cancellation include:
    • 3.9.4.1.​Transport issues
    • 3.9.4.2.​Weather impacts
    • 3.9.4.3.​Injury, sickness, or death (supported by appropriate documentation, such as a doctor’s note)
    • 3.9.4.4.​COVID-19 (positive PCR test result required)
  • 3.9.5.​Force Majeure Events (as defined below):
    • 3.9.5.1.​If a performance cannot take place due to a “Force Majeure Event,” the agreement will become null and void.
    • 3.9.5.2.​A “Force Majeure Event” is an event outside the reasonable control of a party, preventing compliance with contractual obligations. Examples include but are not limited to:
      • 3.9.5.2.1.1.​ War
      • 3.9.5.2.1.2.​ Fire
      • 3.9.5.2.1.3.​ Death, illness, or incapacity (certified by a qualified medical practitioner)
      • 3.9.5.2.1.4.​ Epidemics
      • 3.9.5.2.1.5.​ Natural disasters (acts of God)
      • 3.9.5.2.1.6.​ Accidents
      • 3.9.5.2.1.7.​ Civil unrest
      • 3.9.5.2.1.8.​ Government restrictions, law changes, or foreign policies
    • 3.9.5.3.​In the event of a Force Majeure Event, Jamma cannot enforce payment transfers between parties.
• 3.10.​ Membership
  • 3.10.1.​ Membership Options
    • 3.10.1.1.​ Jamma Artist (Free Plan)
      • 3.10.1.1.1.​ Commission: A 10% commission applies to all gigs booked through the platform.
      • 3.10.1.1.2.​ Profiles: Ability to create and manage multiple artist profiles.
      • 3.10.1.1.3.​ Communication: Direct messaging with bookers and partners is enabled.
      • 3.10.1.1.4.​ Gig Applications: Apply for available gigs listed on the platform and receive direct gig enquiries and notifications without needing to actively search—gigs can find you.
      • 3.10.1.1.5.​ Collaborations: Collaborate with other artists at 0% commission
      • 3.10.1.1.6.​ Mailbox Management: Manage inquiries and bookings through the dedicated artist mailbox.
      • 3.10.1.1.7.​ Payments: Receive automatic payments for completed bookings.
    • 3.10.1.2.​ Jamma Premium
      • 3.10.1.2.1.​ Includes everything in the Jamma Artists Free Plan, plus:
      • 3.10.1.2.2.​ Access to Premier Gigs:
        • 3.10.1.2.2.1.​ Exclusive gigs managed by Jamma's super admin, allocated specifically for Pro subscribers. Booker-posted opportunities may also be included.
        • 3.10.1.2.2.2.​ Gigs can be switched on or off by Jamma as needed.
      • 3.10.1.2.3.​ Access to Premier Venues:
        • 3.10.1.2.3.1.​ Exclusive venue opportunities available only to Pro subscribers, like Premier Gigs.
      • 3.10.1.2.4.​ Priority Submissions for Podcasts and Jamma Radio:
        • 3.10.1.2.4.1.​ Only Pro members can access podcast and radio show application opportunities, all managed and posted by Jamma.
      • 3.10.1.2.5.​ Access to Brand Partner Discounts:
        • 3.10.1.2.5.1.1.​ Exclusive discounts posted by brand partners. Jamma coordinates with partners to offer these ad-hoc managed promotions.
      • 3.10.1.2.6.​ Discounted Access to Networking Events:
        • 3.10.1.2.6.1.​ Reduced pricing for Jamma-hosted networking events via promo codes provided through premium gig posts.
      • 3.10.1.2.7.​ Discounted Access to Jamma Live Events:
        • 3.10.1.2.7.1.​ Reduced pricing for Jamma live events through promo codes provided through premium gig posts.
      • 3.10.1.2.8.​ Early Access to New Features and Updates:
        • 3.10.1.2.8.1.​ Be the first to try new platform features and updates before they are released to general users. Apply via premium gig posts.
      • 3.10.1.2.9.​ Dedicated Artist Support:
        • 3.10.1.2.9.1.​ Gain direct communication with the Jamma team via [email protected]. Dedicated support ensures your needs are prioritised.
  • 3.10.2.​ Membership Types & Payment Options
    • 3.10.2.1.​ You can choose for a no commitment monthly membership, with a 10% booking fee taken from each gig.
    • 3.10.2.2.​ You can choose between a monthly membership (£9.99/month) or an annual upfront membership £95.88/year (equal to £7.99/month)
    • 3.10.2.3.​ Both options grant you access to platform features, subject to your active subscription option.
  • 3.10.3.​ Renewal of Membership
    • 3.10.3.1.​ Monthly: Your membership will automatically renew each month on the same date.
    • 3.10.3.2.​ Annual: Your membership will automatically renew after 12 months.
    • 3.10.3.3.​ You will be charged for the next period unless you cancel your subscription before the renewal date.
  • 3.10.4.​ Cancelling Your Membership
    • 3.10.4.1.​ You can cancel your membership at any time by selecting the "Cancel Subscription" option in your profile settings.
    • 3.10.4.2.​ Monthly: Your membership will remain active until the end of your current billing cycle, and no further charges will be applied once you cancel.
    • 3.10.4.3.​ Annual: If you cancel your annual subscription, you will continue to have access until the end of the 12-month period. No further charges will be applied after cancellation.
    • 3.10.4.4.​ Refunds: We do not offer refunds for partial months or unused periods if you cancel your membership, but you will not be charged for the next period.
  • 3.11.​Cancellation Fee Structure
    • 3.11.1.​If a gig is cancelled, the following fees will be due to the Artist based on the notice period provided before the Event Start Time.
    • 3.11.2.​ If a gig is cancelled on 12 months ‘or more notice of the Event Start Time, no cancellation fee will be due. The booking party will receive a full refund.
    • 3.11.3.​ If a gig is cancelled within 72 hours of making a Booking, the booking party will receive a full refund.
    • 3.11.4.​ Short Term Cancellation: If a gig is cancelled within 72 hours of the Event Start Time, you as an Artist will receive 70% of the gig fee for preparation work already undertaken.
    • 3.11.5.​ If a gig is cancelled 60 days or more up to 12 months from the Event Start Time, you as an Artist, will receive 10% of the gig fee for preparation work already undertaken.
    • 3.11.6.​ If a gig is cancelled between 31 and 60 days before the Event Start Time, you as an Artist will receive 20% of the gig fee for preparation work already undertaken.
    • 3.11.7.​ If a gig is cancelled within 30 days of the Event Start Time, you as an Artist will receive 30% of the gig fee for preparation work already undertaken.
    • 3.11.8.​ If a gig is cancelled within 14 days of the Event Start Time, you as an Artist will receive 50% of the gig fee for preparation work already undertaken.
    • 3.11.9.​ Jamma will incur a 10% Booking Fee regardless of cancellation and will retain that fee. No refund will be given.
    • 3.11.10.​Artists' travel expenses are non-refundable unless you fall under the criteria in which a full refund is issued. Please see above.

    Notice Period (of event start time)
    Contract Duration (How long before the event start time)	12 months +	60 Days +	30 Days +	> 30 days	> 14 days	> 72 hours
    12 months +	0% refund	0% refund	0% refund	0% refund	0% refund	0% refund
    60 Days +	NA	10% refund	20% refund	30% refund	50% refund	0% refund
    30 Days +	NA refund	NA refund	20% refund	30% refund	50% refund	0% refund
    < 30 Days	NA	NA	NA	30% refund	50% refund	0% refund
    < 14 Days	NA	NA	NA	NA	50% refund	0% refund
    < 72 hours	NA	NA	NA	NA	NA	70% refund

4.​Partner Terms

• 4.1.​ Partner Definitions
  • 4.1.1.​Jamma: means Jamma Group Ltd, a company registered in England and Wales.
  • 4.1.2.​ Artist: means a musical performer, band, or individual registered on the Jamma platform offering creative work or services.
  • 4.1.3.​Provider: The partner providing services for an artist in a collaboration
  • 4.1.4.​Receiver: The artist receiving services from a partner in a collaboration
  • 4.1.5.​Partner: An individual or entity authorised to book Artists, sell services, sponsor events and engage with the music community.
  • 4.1.6.​Platform: The online service provided by Jamma for connecting you with other Artists, Bookers and Partners for gigs and collaborations.
  • 4.1.7.​Booking Process: The method by which you secure gigs or sell services through the Platform, including live chat and payment processing.
  • 4.1.8.​Content: refers to any text, photos, audio, video, or other media uploaded by partner to their profiles or used within the platform for gig bookings
  • 4.1.9.​Event Start Time: The agreed starting time for a gig
  • 4.1.10.​ Gig Fee: The fee payable by the partner to the artists for their performance, as agreed upon in the Booking Process.
  • 4.1.11.​ Total Gig Fee: The Gig Fee and any additional agreed-upon fees or extras, payable by the partner for artists performance during the Booking Process.
  • 4.1.12.​ Booking Fee: A 10% fee charged by Jamma, applied to each successful gig booking.
  • 4.1.13.​ Collaboration: means a joint service exchange between Partner & Artists, including:
    • 4.1.13.1.​ Service-based collaboration (e.g., photography, marketing, radio, TV).
  • 4.1.14.​ Collaboration Fee: The fee for the Partner, as outlined in the booking process, payable by the or Artist.
  • 4.1.15.​ Total Collaboration Fee: The total fee, including any additional costs, for the Partners (“Provider”) collaboration, as outlined in the booking process, payable by the Artist (“Receiver”).
• 4.2.​ Charging Framework
  • 4.2.1.​Partners can perform the following activities on Jamma:
    • 4.2.1.1.​Book Artists for live gigs using their user profile account.
    • 4.2.1.2.​Create an Artist profile to promote and sell their services to Artists. This profile will be managed separately under the Artist section.
  • 4.2.2.​Partners can:
    • 4.2.2.1.​Search for, post, and book Artists directly.
    • 4.2.2.2.​Receive Artist connections directly to their pages to increase opportunities for selling their services to Artists.
  • 4.2.3.​Partners will use the Jamma Artist plan, which includes
    • 4.2.3.1.​A free plan with no monthly commitment
    • 4.2.3.2.​A 10% commission on any live gig bookings.
    • 4.2.3.3.​Selling services to Artists occurs directly between the Partner and the Artist. Jamma does not take a commission for these transactions at this stage.
  • 4.2.4.​Any changes to commission policies will be communicated in advance before implementation.
  • 4.2.5.​Payments for bookings made through the Platform will be processed via our Stripe integration. You must provide your bank account details to receive payments directly to your account.
• 4.3.​ Services and Booking Process
  • 4.3.1.​Services
    • 4.3.1.1.​Create an Artist Profile: Ensure your partner profile is complete and active. You can create multiple profiles for different services or locations if needed.
    • 4.3.1.2.​Define the Service: Clearly outline the service you are offering (e.g., studio access, promotional services, equipment rental, etc.). Specify the details, such as:
      • 4.3.1.2.1.​ Service description
      • 4.3.1.2.2.​ Availability (time and dates)
      • 4.3.1.2.3.​ Pricing or rates
    • 4.3.1.3.​Set Service Preferences: Define the type of artists or gigs you want to collaborate with (e.g., specific genres, performance type, location).
    • 4.3.1.4.​Manage Applications: Artists can apply to collaborate with you on the posted services. You will receive notifications of applications and can communicate directly with artists to agree on terms, timelines, and expectations.
    • 4.3.1.5.​Finalise the Collaboration: Confirm the collaboration by finalising the agreement through the platform and adding the price for your services as agreed.
    • 4.3.1.6.​Approve & Pay Now Option: Once the service has been provided to the artist, they can use the "Approve & Pay Now" option. This allows confirmation the service has been completed and approves the payment release. Once approved, the payment will be processed, and the funds will be transferred to your bank account within 3-5 working days (excluding bank holidays).
    • 4.3.1.7.​Any content, data, and intellectual property transferred or created during the collaboration will be governed by the terms outlined in Section 3.4 of the Collaboration Terms.
  • 4.3.2.​Booking Artists for Gigs
    • 4.3.2.1.​Create a user profile: Ensure you have an active partner profile for booking gigs. You will see this visible once created under user profile.
    • 4.3.2.2.​ Post Gigs: When hosting an event, you can post gig opportunities by:
      • 4.3.2.2.1.​ Providing event details (location, date, time, performance type, etc.)
      • 4.3.2.2.2.​ specifying artist preferences (e.g., genre, style, experience level)
      • 4.3.2.2.3.​ Setting the gig fee and any other related terms
    • 4.3.2.3.​Browse Artist Profiles: You can also manually browse artist profiles, view portfolios, and check availability.
    • 4.3.2.4.​Direct Communication: Once you have selected an artist (either through matching or browsing), you can communicate directly with the artist to discuss terms, expectations, and other gig details.
    • 4.3.2.5.​Secure Payment: After agreeing to terms, proceed with booking the artist. The platform facilitates secure payment through Stripe. A 10% booking fee will be added to the gig fee at the time of booking.
    • 4.3.2.6.​Confirmation and Record: Once the booking is confirmed, you will receive a full booking confirmation and a record of all conversations between you and the artist.
    • 4.3.2.7.​Automatic Invoice/Receipt: After payment, you will receive an automatic invoice or receipt for your records.
• 4.4.​ Partner Cancellations
  • 4.4.1.​Booking Artists for Live Gig Performances
    • 4.4.1.1.​If you are booking an Artist for a live gig performance, the cancellation terms outlined in Section 2.7 will apply. Please review those terms carefully to understand your rights, obligations, and any associated fees.
  • 4.4.2.​Selling Services via Collaboration with an Artist
    • 4.4.2.1.​If you are selling services to an Artist via a collaboration, the cancellation terms outlined in Section 3.3 will apply. These terms govern the process, timelines, and any conditions for cancelling such agreements.
  • 4.4.3.​General Cancellation Process
    • 4.4.3.1.​Any cancellation requests must be submitted through your Jamma account or by contacting our support team via the contact details provided in your account settings.
    • 4.4.3.2.​Jamma reserves the right to enforce the relevant cancellation policies as described in Sections 2.7 and 3.3.
    • 4.4.3.3.​Refunds, where applicable, will be processed based on the specific cancellation terms of the associated section.
  • 4.4.4.​Failure to Adhere to Cancellation Policies
    • 4.4.4.1.​Failure to adhere to the applicable cancellation terms may result in:
      • 4.4.4.1.1.​ Forfeiture of any applicable refunds.
      • 4.4.4.1.2.​ Account suspension or other remedial actions as outlined in our Terms and Conditions.
• 4.5.​ Partner Responsibilities
  • 4.5.1.​Booking Artists for Gigs
    • 4.5.1.1.​Create and manage multiple partner profiles to handle bookings for various events or locations.
    • 4.5.1.2.​Define specific preferences to enable automatic matching with suitable artists.
    • 4.5.1.3.​Post gig opportunities to widen the search for talent.
    • 4.5.1.4.​Communicate directly with artists to agree on terms, details, and expectations.
    • 4.5.1.5.​Ensure prompt payment through the platform’s secure payment system.
    • 4.5.1.6.​Adhere to transparent pricing, including the 10% booking fee charged at the time of booking.
    • 4.5.1.7.​Maintain a clear record of booking confirmations and communication history.
    • 4.5.1.8.​Use saved searches and notifications to streamline finding and booking artists.
    • 4.5.1.9.​Provide timely feedback and reviews for booked artists.
    • 4.5.1.10.​ Abide by platform rules and terms of service.
  • 4.5.2.​Selling services to Artists
    • 4.5.2.1.​Clearly describe and price services offered to artists on the platform.
    • 4.5.2.2.​Collaborate directly with artists to finalize service agreements and delivery timelines.
    • 4.5.2.3.​Offer services that align with Jamma’s values and benefit the music community.
    • 4.5.2.4.​Ensure accurate representation of services and availability.
    • 4.5.2.5.​Respond promptly to artist inquiries and maintain professional communication.
    • 4.5.2.6.​Handle service delivery efficiently and resolve any disputes amicably.
    • 4.5.2.7.​Comply with Jamma’s content, advertising, and collaboration policies.
    • 4.5.2.8.​Provide invoices or receipts for all services sold through the platform.
    • 4.5.2.9.​Promote offerings in a manner that respects the platform's integrity and user experience.
    • 4.5.2.10.​ Actively engage with Jamma’s community to support its growth and reputation.

5.​General Terms

• 5.1.​ Jammas Responsibility
  • 5.1.1.​ Jamma will not accept responsibility for cancellations initiated by the Artist, Booker, or Partner.
  • 5.1.2.​ Any disputes arising from the cancellation must be resolved directly between all parties involved in the booking.
• 5.2.​ Jammas Role
  • 5.2.1.​ We provide a platform for bookers, artists, and partners to connect and facilitate bookings or collaborations. When you accept a booking or enter into an agreement, you enter a contract directly with the relevant party (artist, booker, or partner), not with us.
  • 5.2.2.​ We are not a party to the contract between bookers, artists and partners and do not act as an agent for artists, except as a payment collection agent under our Payment Terms.
  • 5.2.3.​ We do not guarantee the performance, reliability, or accuracy of information provided by artists on their profiles.
  • 5.2.4.​ You acknowledge that we are not obligated to review, disable, or edit content on the platform, though we reserve the right to do so to ensure security, compliance with laws, or to address customer service issues.
• 5.3.​ Jammas Platform Rules
  • 5.3.1.​You must follow these Platform rules
  • 5.3.2.​Inappropriate Behaviour & Language
    • 5.3.2.1.​Communication on Jamma should be friendly, professional, and respectful. Bullying, harassment, or hate speech is not tolerated. We provide a platform for messaging, reviews, and engagement, including on our social media pages.
  • 5.3.3.​Phishing and Spam
    • 5.3.3.1.​Security is a top priority. Attempting to send malicious content or compromise another user’s account is strictly prohibited. Avoid unsolicited messages or offers unrelated to bookings.
  • 5.3.4.​Privacy & Identity
    • 5.3.4.1.​You may not publish others' private information without consent. Any personal data exchanged for booking purposes should be kept confidential and used only for service delivery. Communication outside the platform is not protected by our Terms of Service.
  • 5.3.5.​Authentic Jamma Profile
    • 5.3.5.1.​You may not create a false identity, misrepresent your information, or create a profile for anyone else. Your profile must be truthful and not misleading, offensive, or harmful.
  • 5.3.6.​Intellectual Property Claims
    • 5.3.6.1.​We respond to notices of alleged copyright or trademark infringement in line with relevant laws.
  • 5.3.7.​Fraud / Unlawful Use
    • 5.3.7.1.​The platform must not be used for unlawful activities or illegal purposes.
  • 5.3.8.​Abuse and Spam
    • 5.3.8.1.​Multiple Accounts
      • 5.3.8.1.1.​ Users can have multiple profiles, but accounts created to circumvent guidelines or mislead others will be disabled. Mass account creation may lead to all related accounts being disabled.
    • 5.3.8.2.​Targeted Abuse
      • 5.3.8.2.1.​ We do not tolerate harassment or abuse through multiple accounts or the messaging system. If you encounter issues, contact us through the "Get in touch" section on our website or email [email protected].
  • 5.3.9.​Indemnification
    • 5.3.9.1.​To the maximum extent permitted by law, you agree to indemnify and hold us harmless from claims, liabilities, damages, and losses arising from:
      • 5.3.9.1.1.​ Breaches of these Terms or our policies.
      • 5.3.9.1.2.​ Your improper use of our Platform.
      • 5.3.9.1.3.​ Interactions with other users, participation in events, or service-related issues, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind.
      • 5.3.9.1.4.​ Failure to report taxes or compliance with laws, regulations or third-party rights such as intellectual property or privacy rights.
  • 5.3.10.​ Circumvention
    • 5.3.10.1.​ Bookers, Artists & Partners agree not to take bookings outside the Platform. Circumventing the platform for future bookings may result in a ban.
  • 5.3.11.​ Violations on our Platform
    • 5.3.11.1.​ If you notice any violations of Platform rules, report them immediately to [email protected] or through the contact details in these Terms.
  • 5.3.12.​ Circumstances Beyond Our Control
    • 5.3.12.1.​ If a party’s failure to meet obligations is caused by circumstances beyond reasonable control, they must notify the other party promptly. The affected party’s obligations will be suspended, but they must act reasonably. This does not affect the rights to cancel, or the delivery rights outlined elsewhere.
  • 5.3.13.​ Timely responses to Enquiries
    • 5.3.13.1.​ All users, including Bookers, Artists, and Partners, must respond to enquiries and booking-related messages in a timely manner. Promptcommunication ensures smooth transactions and helps secure opportunities for all parties.
    • 5.3.13.2.​ Jamma reserves the right to remove accounts if repeated delays in response times are identified.
    • 5.3.13.3.​ Consistent communication is critical to maintaining a reliable and professional experience on the Platform.​
  • 5.3.14.​ Content
    • 5.3.14.1.​ The Platform allows you to provide and upload content, including text, images, audio, and video.
    • 5.3.14.2.​ By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, copy, and distribute it to promote Jamma across any platforms, including social media.
    • 5.3.14.3.​ You are responsible for all content you upload and warrant that you own the content or have the necessary rights to grant us a license. You are liable if your content infringes third-party rights.
  • 5.3.15.​ Jamma Platform Content
    • 5.3.15.1.​ Content available through the Platform may be protected by copyright, trademark, or other intellectual property laws in England and Wales.
    • 5.3.15.2.​ Intellectual property rights belong exclusively to us. You may not alter, copy, distribute, or use our intellectual property without our consent.
  • 5.3.16.​ Complaints
    • 5.3.16.1.​ Any complaints will follow our Complaints Procedure.
    • 5.3.16.2.​ We encourage Bookers, Artists & Partners to resolve issues themselves. If a resolution is not reached, a "Raise Dispute" option will be made available within the Booking/Enquiry.
    • 5.3.16.3.​ A notification will be sent to Jamma, and we will review the evidence presented by both parties.
    • 5.3.16.4.​ Disputes must be raised within 48 hours after the gig or service is completed. Funds may be frozen during dispute resolution, which may take up to 14 days.
    • 5.3.16.5.​ If a dispute is not raised within 48 hours, it must be resolved between the parties directly.
    • 5.3.16.6.​ The platform is not liable for disputes between all parties involved. If unresolved within 14 days, the artist performing and service provider will receive the agreed gig or collaboration fee.
  • 5.3.17.​ Obligations to Notify
    • 5.3.17.1.​ If you need to cancel a gig, you must immediately notify the other party or parties through the enquiry and explain the reason for cancellation.
    • 5.3.17.2.​ In addition to notifying the other parties involved in the booking, you must also inform Jamma of the cancellation. Use the cancellation feature in your profile under the "Bookings" or "Enquiries" section and provide a valid reason for the cancellation.
  • 5.3.18.​ Sourcing a replacement act
    • 5.3.18.1.​ If the Artist cancels the gig, the Artist performing is responsible for attempting to source a suitable replacement Artist or act.
    • 5.3.18.2.​ If a suitable replacement cannot be arranged, the Booker, Partner or Artist booking is entitled to a full refund of the gig fee.
  • 5.3.19.​ Communication outside the platform
    • 5.3.19.1.​ Any communication or arrangement made outside the Platform is your sole responsibility, and Jamma will not accept liability for disputes arising from such agreements.
    • 5.3.19.2.​ All communication must occur through the enquiry using the live chat system. Any parties found arranging bookings outside the platform risks being banned.
  • 5.3.20.​ Reviews
    • 5.3.20.1.​ Clients may leave reviews for Artists. Reviews must be accurate and must not contain defamatory or offensive statements. By submitting a review, you agree to comply with our Review Policy, Content Policy, and Privacy Policy. We are not responsible for the content of negative reviews. Reviews are subject to moderation by the Platform.
  • 5.3.21.​ Payment and Booking Fees
    • 5.3.21.1.​ Payments made through the Platform are processed via Stripe, which is a PCI-certified Service Provider Level 1. By using the Platform, you agree to Stripe’s terms and conditions.
    • 5.3.21.2.​ We take reasonable measures to protect the information you provide during payment transactions. However, unless caused by our negligence, we are not liable for any loss or unauthorized access to your data by third parties.
    • 5.3.21.3.​ This clause does not affect your legal rights to cancel the contract within the cancellation period specified.
    • 5.3.21.4.​ All prices listed are in GBP (£) and include VAT at the applicable rate.
    • 5.3.21.5.​ A 10% Booking Fee will be applied to the gig fee of each paid booking.
      • 5.3.21.5.1.​ If you are an Artist on a free membership 10% of the gig fee will be deducted
      • 5.3.21.5.2.​ If you are an Artist on a paid membership, then 0% of the gig fee is deducted
      • 5.3.21.5.3.​ If you are a Partner 10% booking fee will be added or removed dependent on.
      • 5.3.21.5.4.​ Booking artists for a gig 10% will be added
      • 5.3.21.5.5.​ Selling services to artists 10% will be removed
  • 5.3.22.​ Faulty Services
    • 5.3.22.1.​ Your legal rights under the Consumer Rights Act 2015 are outlined at the top of this page. For more details, visit our website or contact us.
    • 5.3.22.2.​ If the services provided are faulty, please contact us using the details at the top of this page.
    • 5.3.22.3.​ These rights do not affect your statutory rights under the Consumer Rights Act 2015, nor any other rights under the law.
  • 5.3.23.​ End of Contract
    • 5.3.23.1.​ Termination of this contract does not affect any outstanding payments owed to us.
  • 5.3.24.​ Personal Information and Registration
    • 5.3.24.1.​ When registering to use the Platform, you must create a username and password.
    • 5.3.24.2.​ You are responsible for all activities under your chosen username and password. You can also upload a photo of yourself.
    • 5.3.24.3.​ We handle all information in accordance with our Privacy Policy.
    • 5.3.24.4.​ We may contact you via email or other electronic communication methods, and by using our Platform, you consent to this.
  • 5.3.25.​ Your Privacy and Personal Information
    • 5.3.25.1. Click to read our Privacy Policy.
    • 5.3.25.2.​ We value your privacy. Any personal information you provide will be managed according to our Privacy Policy, which outlines what data we collect, how we use it, your rights regarding it, and how to reach us or supervisory authorities if you have concerns or complaints.
    • 5.3.25.3.​ Your privacy is critical to us. We comply with Data Protection Laws, including the General Data Protection Regulation (GDPR).
    • 5.3.25.4.​ We are the Data Controller for the personal data processed in delivering services
    • 5.3.25.5.​ We will collect, process, and secure your data in accordance with Data Protection Laws.
  • 5.3.26.​ Modification of Terms
    • 5.3.26.1.​ We may modify these terms from time to time. If changes are made, we will email you with the updated terms.
  • 5.3.27.​ Limitation of Liability
    • 5.3.27.1.​ We are not liable for any loss or damage, except for those that cannot be excluded by law (e.g., death or personal injury). This includes:
      • 5.3.27.1.1.​ Losses not foreseeable to either party when the contract was formed.
      • 5.3.27.1.2.​ Losses not caused by our breach.
      • 5.3.27.1.3.​ Business losses or losses to non-consumers.
  • 5.3.28.​ Third Party Rights
    • 5.3.28.1.​ Only parties to this contract have the right to enforce its terms.
  • 5.3.29.​ Disputes
    • 5.3.29.1.​We aim to resolve disputes quickly. If you have a concern, please contact us via the provided contact details.
  • 5.3.30.​ Governing Law and Jurisdiction
    • 5.3.30.1.​ The contract is governed by the law of England and Wales.
    • 5.3.30.2.​ Disputes may be submitted to the courts of England and Wales, or if applicable, the courts of Scotland or Northern Ireland.
    • 5.3.30.3.​ Our Complaint Handling Policy can be accessed here:
      • 5.3.30.3.1.​ Any complaints with regards to a gig or collaboration to be dealt with between parties involved in the initial instance. If a dispute cannot be resolved between both party’s communication will need to be raised via the ‘platform’ in writing, using the ‘Raise Dispute’ option from within the Booking/Enquiry.
      • 5.3.30.3.2.​ A notification will be raised with the platform to review the evidence presented by both parties.
      • 5.3.30.3.3.​ The dispute will need to be raised within 48 hours after the gig or service is complete, in which a freeze of any money is held for a period whilst the dispute is resolved. Maximum 14 days.
      • 5.3.30.3.4.​ The ‘platform’ is not responsible for the failures between parties involved but will attempt to resolve disputes between both parties. If no resolution can be reached within 14 days, the default position will be for the Artist or service provider to receive the agreed total gig or collaboration fee.
      • 5.3.30.3.5.​ If a dispute is raised without informing the ‘platform’ matters should be settled between the parties involved exclusively
      • 5.3.30.3.6.​ If a dispute is raised after 48 hours and when money has been released to the artist, any money owed will be raised with the recipient of funds and a refund will need to be issued directly between both parties. This process is not the responsibility of the platform.
      • 5.3.30.3.7.​ If there are further issues regarding payment between parties, they will need to seek legal advice. The platform is not responsible for this.