Frequently Asked Questions

• Performance: One artist provides a live performance for another artist’s event or project.
• Project: One artist collaborates on a creative project, such as songwriting, video production, or other artistic endeavours.
• Services: One artist offers services like sound design, photography, or music production for another artist’s needs.

You can negotiate the collaboration details through Jamma’s live chat system, accessed through the enquiry process. Both artists need to agree on terms and payment through the platform.

Yes, collaborations can only be carried out between artists on Jamma.

No, Jamma does not charge any commission for collaborations. Artists are free to use the platform for collaborations without additional fees.

Payment is taken upfront and held securely until the collaboration is completed. Payment is only released when both artists agree the work is finished.

If you're not satisfied, you can request revisions or discuss changes within the live chat. Payment is only released once both artists are satisfied with the work.

You can upload files up to 3MB. Larger files must be transferred securely using another tool, and Jamma isn't responsible for external file transfers.

You have 14 days to review the completed work. If no feedback is given, the project will automatically be marked as complete.

If there’s an issue, you can raise a dispute within 24 hours. The platform will help resolve the issue, and if necessary, a refund will be processed.

Collaborations can be cancelled if the project hasn’t started. If you cancel after work has started, you might not receive a refund.​

Booker: A booker on Jamma is someone who books artists for events, performances, or gigs. This can be an individual or organisation such as a venue, an event management company or a Festival organiser (for example).

Click the Sign Up/Login button to create a “User Profile.” Follow the booker onboarding process, where you can set preferences for artist matches or browse directly in the “Browse Artists” section.

It’s free to sign up. A 10% booking fee is added to the artist’s performance fee at checkout. Artist performance fee may vary depending on a number of factors. This is down to the artist and the booker to agree and confirm via the enquiry process.

Contact us through the platform if your verification email doesn’t arrive. We’ll assist you promptly to get your account verified.

In your “User Profile,” select the Account Settings option and follow the password reset process. An email with instructions will be sent to your registered email address.

Live chat lets you connect with artists to discuss gigs, confirm details, and manage bookings. You can also view and rebook favourite artists, save search criteria, and track notifications for matches.

1. Match Preferences: Get artist recommendations based on your preferences set during onboarding.
2. Browse Artists: Search manually and book directly through their profiles.
3. Post a Gig: Describe your event and let artists approach you via enquiries.
4. Saved Searches: Create multiple searches and receive notifications when a match aligns with your criteria.

Go to Account Settings in your “User Profile” and select “Delete Account.” Once deleted, all your data and resources are permanently removed.

Booking an artist is simple, but it’s crucial to address the following:

• How long is the gig?
• When should the artist arrive?
• Are there sound restrictions or equipment requirements at the venue?
• Will food and drink be provided for the artist?
• Does the artist have public liability insurance and PAT-tested equipment?

Use the live chat feature in the enquiry section to confirm these details directly with the artist. If you need further assistance, contact us.

At the time of payment, a 10% booking fee is added to the artist’s performance fee. This helps us continue to develop Jamma and maintain our platform. The fee is non-negotiable.

No, Jamma collects the full payment upfront at booking confirmation. Funds are securely held in Stripe and released to the artist 48 hours after the gig, unless a dispute is raised. For trusted or repeat bookings, you can use the Approve & Pay Now option to release funds immediately. Payments made via this feature are non-refundable.

This option allows you to release funds immediately for trusted artists or repeat gigs. Funds will still take 3–5 working days to process via Stripe. Payments using this feature are non-refundable.

Once your preferences are set during the booker onboarding process, recommended artists will appear in your profile. You can confirm a booking directly from this section or by browsing artists.

• After finalising details with the artist, proceed with payment to confirm the booking.
• The gig is only confirmed and can proceed once payment is completed and you’ve received the booking confirmation.
• Without confirmation, an artist is not obligated to perform at the gig.

Reviews help artists build their reputation. After a gig, you can leave a star rating (1–5 stars) and a comment. Be specific and honest to support the artist. Reviews appear publicly on artist profiles.

All fees are taken upfront and securely held in Stripe. Funds are released to the artists bank directly 48 hours after the gig’s completion, provided no disputes are raised. If issues occur, you can raise a dispute within 24 hours of the gig’s completion through the enquiry section. Further communication with the artist can also be conducted here.

As a booker, you are responsible for:

• Providing accurate details about the gig, including venue requirements and schedules.
• Ensuring the artist has adequate access and preparation time.
• Adhering to the cancellation and dispute policies outlined in the Terms & Conditions.
• Keep all communication with the artist clear and use the platform for messaging. This ensures there’s a record of what has been agreed by both parties.
• Make payment at least 48 hours before the gig start time. Without payment, the booking isn’t confirmed, and the artist is not obligated to attend. No refunds will be provided in such cases.

Refer to Section 2.9 of the Terms & Conditions for full details.

If you need to cancel a gig:

• Cancellation policies depend on when the cancellation occurs and are outlined in the Terms & Conditions.
• Refunds, if applicable, will follow the cancellation terms.
• To cancel, raise a dispute through the enquiry section and provide the reason for cancellation.

Note that cancellation fees may apply, and disputes are reviewed to ensure fair resolutions. Refer to the Cancellation Policy for more details.

All payments are processed within the Jamma platform to ensure security and accountability.

Unless marked away, artists are set to available. Use preferences or browse features to find suitable matches.

• User Profile: This is your basic account created when you sign up. It’s designed for individuals who want to book artists for live performances and manage their personal settings.
• Booker Profile: This is for organizations, especially those with multiple venues or locations. It allows you to create and manage multiple profiles for efficient booking and management specific to each venue or location.

Partner: A partner on Jamma is a brand, studio, Radio station, third party service provider or organisation that collaborates to engage with artists, sponsor events, or promote services to the Jamma community.​

To join our partner program:

• Use the "Book a Demo" link on the "For Partners" page.
• Select the "Get in Touch" option.
• Alternatively, email us at [email protected].

Jamma is free to use, with a 10% commission deducted from the performance fee for each booking. Currently, Jamma takes 0% commission on other services offered and sold, though this may change in the future.

You’ll be assigned a dedicated Jamma partner specialist who will provide a demo and walkthrough to get you started. A profile will be created for you to list your services, which will be advertised to our music community. This allows members to contact you directly through your profile and the enquiry process.​

You can offer a wide range of services, you’ll have the flexibility to list and promote services relevant to your business.

Payments for services are processed through the platform. You will receive payouts based on the terms outlined in your agreements with artists, with payment details handled through your connected stripe account which is linked to your bank account.

Yes, upon signing up as a partner, you will be assigned a dedicated Jamma partner specialist to assist you with setup, support, and managing your profile.

Once you sign up, your partner specialist will guide you in creating and setting up your profile. This includes adding details about your services, business, and any relevant media or promotional materials.

Yes, you can update your profile and services whenever needed. You’ll have full control to make changes and ensure your offerings stay current and relevant.

Your services will be featured on the platform and promoted to Jamma’s music community. Interested users can view your profile and contact you directly through the enquiry process.

All enquiries and bookings are managed directly through the platform. You can track and respond to them from your profile, making it easy to stay updated on all interactions.

You’ll have ongoing support from your dedicated partner specialist, as well as access to our general help resources. We’re here to ensure you get the most out of the platform.

Yes, you can collaborate with other artists on Jamma. The platform is designed to foster collaboration, whether for joint projects, events, or service exchanges.

If you need to cancel a booking or service, you’ll need to follow the platform’s cancellation process. Terms for cancellations may vary depending on the specific agreement with clients, so be sure to review them.

No minimum commitment is required. You can join the platform and offer services on your terms, with no obligation to book a certain number of gigs or clients.

If you have any questions or need help, you can reach out to your partner specialist or contact us at [email protected]. We’re happy to assist you.

Jamma offers a focused, music-driven community that connects artists and service providers directly with clients. The platform is tailored to the needs of the music industry, offering ease of use and dedicated support for partners.

To increase visibility, ensure your profile is complete and includes relevant keywords, services, and media. Promoting your profile on social media and engaging with the community will also help.

Yes, you can offer a variety of services, including non-music-related ones, depending on your expertise. Jamma is open to different types of collaborations and service offerings within the broader creative industry that brings value add to its artist community.